OBJECTIVE

Whether you’re a small company that only needs technical support occasionally or a large company that employs an IT staff, you can benefit from my 15 Years of Macintosh Problem Solving Experience.

WORK EXPERIENCE

TheMacJedi, 1995 – Current

Computer Support and Repair

I started trouble shooting Macs in 1995 as well as freelance design.

Extensive trouble shooting knowledge in all of the graphic applications, Acrobat (PDF output), Quark (QLA), Illustrator, InDesign, PhotoShop, Freehand and Apple’s iLife suite.

Full understanding of the differences between PostScript and TrueType fonts and the problems they cause. I’ve also setup font servers with font managing software.

I’ve used Apple Remote Desktop for management purposes and data retrieval on all Macs and I also use Timbuktu to aid in the maintenance of Macs and PCs.

I’m a research fanatic and all of my family, friends, coworkers and clients benefit from being given good sound advice when deciding what to buy or just what their options are.

Examples of what I do for clients on a regular basis include: technical support; wireless and wired networking; registering and setting up websites; new computer and networking equipment research and purchasing options; as well as, PDA and mobile phone set-up and synchronization with computer systems.

I provide website domain registration, hosting, design and email to many of my clients.

One of my areas of education is video compression for the web. My training came from one of the most highly respected video compression professionals in the industry, Ben Waggoner.

I use a Mac running the latest Mac OS X with extensive knowledge of prior OSes all the way back to System 7 and I’m extremely knowledgeable in all of Apple’s iApps.

I Beta Tested Microsoft’s Xbox Live, Extensis’ Suitcase and Nullriver’s PSPWare (Mac & PC, with credits listed) and I’m a member of Apple’s Developer Connection.

The most important aspect of what I do for my clients is provide answers.

Doe Anderson, 11/98 – 06/05

Advertising and Public Relations

I maintained more than 50 Macintosh computers as well as an Xserve used by Copy Writers, Art Directors, Proof Readers, Designers and Production.

I maintained all Macintosh software application installs and upgrades. I did all Macintosh-related research and support including purchasing, registering products and I handled yearly budgets. I maintained all Macintosh software and their respective licenses.

I managed the phone system with over 200 phones. Including Hicom phone switch management, LC-Win, Siemens PhoneMail, Direct AMO and punchdown blocks. I was responsible for adding and removing both phone and voicemail accounts, moves, changes, deactivating, reactivating and resetting PENs and backing up the switch. By learning all aspects of the phone system I was able to save them huge amounts of time and the relatively high cost of calling Norstan technicians who would have normally provided these services.

I used VectorWorks to create data plans (from the original floorplans) with labeling for ethernet, phone and cable.

I handled editing and compressing video clips for their clients websites.

Stay at home Dad, 4/97 – 11/98

Stay at home Dad

This was a fantastic opportunity for me. I very much enjoyed and cherished my daughter’s first year and a half. I was able to experience something that very few fathers get the opportunity to.

During this time I also started building up my clientele for my company.

Digital Prepress, 6/96 – 4/97

Prepress Business (formerly Alphabet City)

I output film and proofs for clients, as well as operated and maintained all equipment including RIP 50, Hercules Pro and Agfa imagesetters, Lino Topaz scanner, Rainbow digital proofer, Kodak non-digital proofs, film and proof processors, Bulletin Board Service and computers (Macintosh, Mac clone).

My administrative responsibilities grew to include client relations, accounting, billing, collections and management of deliveries and pickups.

I also gave demonstrations of real world training practices to Indiana University Southeast Prepress class.

The Estopinal Group, 10/95 – 8/96

Architecture Firm

My responsibility was to render hospital floorplans and technical drawings using AutoCAD. I went on site on most occasions to get measurements for plans I was working on.

I also upgraded software and maintained the Macintosh computers. Shortly before leaving I managed their network server and backup server.

The Estopinal Group, 4/91 – 5/92

Architecture Firm

My responsibility was to render hospital floorplans and technical drawings using AutoCAD on a Macintosh computer. I went on site on most occasions to get measurements for plans I was working on.

EDUCATION

AppleCare Technical Training, Macintosh repair
15 years of advertising, printing and technical experience.

Louisville Technical Institute
Architectural and Design courses.

ITT Tech
Architectural and Engineering drafting courses.

Jeffersonville High School
High School Diploma

SKILLS

In high school I attended four years of Architectural Drafting and Design. AutoCAD was introducted my second year and I became the leading AutoCAD user. I taught other students beyond the basics of AutoCAD and did demonstrations for potential Architecture students. I was the Architecture Club President my senior year. I won many architectural awards from Jeffersonville High School and also won the Louisville Technical Institute Drafting Contest in 1989.

Network management, Font management, Macintosh computer repair, resolving software conflicts, product research and most Mac related aspects.

I have first hand knowledge of Lotus Notes, Windows and their implementation and relationships with Macintosh computers.

Hicom phone switch management, LC-Win, Siemens PhoneMail and punchdown blocks.

CAD experience using AutoCad and VectorWorks.

Printing, four-color process, film, proofs, imagesetters, film processors and most printing related aspects.

I have extensive knowledge in setting up home users with high speed internet and it’s relation to using routers, wireless routers, cable modems, wireless PCI and USB adapters. This also includes security based on your requirements.

Employee management experience from Coast to Coast Hardware (1992), Digital Graphics and Doe Anderson.

REFERENCES

Henrietta Pepper (The Pepper Group) 502-895-0303
Shawn Wright (Wright Studio) 812-283-4681
Rose Condra (Choices for Women) 812-941-0872
Jim White (Contagious) 502-292-5580