Archive for August, 2008

Thank you for purchasing from the iTunes Store. I apologize for the inconvenience, but I am unable to add “NetShare” back to your account.

The iTunes Store is not responsible for the loss of purchases and encourages customers to back up their purchases regularly. If an item needs to be replaced, you can restore your purchases from the backup and avoid the need to purchase replacement copies of titles from your collection.

Additionally, please make back up copies of your new purchases on a regular basis. These articles explain the backup process:

How to back up your media in iTunes

http://www.info.apple.com/kbnum/n302392

Use a Smart Playlist to make regular backups of your music in iTunes

http://www.info.apple.com/kbnum/n93474

iTunes: How to backup and restore playlists

http://www.info.apple.com/kbnum/n93763

To learn more about purchasing on the iTunes Store, choose “iTunes Help” from the pull-down Help menu in iTunes. Click “Purchasing music, video, and more” on the right.

The iTunes Store Terms of Sale is available for your review at:

http://www.apple.com/legal/itunes/us/sales.html

Thank you for your understanding Rob. We appreciate your business and look forward to your reply.

Sincerely,

I did download the app one time but due to problems with my iPhone I cleaned out my apps from iTunes because they wouldn’t open on my iPhone at the time. I then redownloaded them all except NetShare because it was no longer available.

But why is it not available to me when I bought it? I understand that it’s not for sale anymore, but I should still be able to download it. Like I can every other app I bought.

You’re letting the fact that it was pulled from the store carry more weight than the fact that a customer bought it and would like to download it.

It doesn’t even matter if I had not downloaded it or if I had downloaded it 10 times. I’ve had the iTunes store allow me to redownload music that I hadn’t backed up before my HD died.

If you’re not using the magic kill switch on this app and giving everyone who bought it a refund then I should be able to download it again.

I don’t want a refund I want what I paid for. Please re-add NetShare back to my “Check for Purchases” so I can have it back.

iTunes has issued you a full or partial refund for your payment.

Message from merchant: memo

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Original Payment Details
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Date Payment Sent: Aug. 1, 2008

Yes, I understand that you want it back, but it simply isn’t going to happen. It is no longer available. That means it doesn’t exist, thus, cannot be downloaded again. What your asking for is basically the same as going to your local car dealership and telling them that you should be able to buy a model of car from them that they stopped making and selling, just because you had one before.

Please accept my sincere apologies for any inconvenience this download has caused however. I have taken the liberty of refunding your purchase of $9.99 plus any applicable sales tax. The credit will be posted to your account shortly. Unfortunately, as I stated, I can’t add the item back to your account for download.

I hope the information I’ve provided proves to be helpful to you Rob, and thank you for your understanding.

Thank you for being a valued iTunes Store customer. We appreciate your business and hope you have a wonderful day.

Sincerely,